Mary Choueiry, director of PR and advertising communications at InterContinental Phoenicia Beirut, lifts the lid on what’s unusual on the iconic lodge and the blueprint it is miles bettering its luxury providing.
Since reopening in October 2022, what had been basically the most valuable adjustments on the lodge?
We had been overwhelmed with emotions as the lodge used to be ready to face on its feet, another time, cherish the mythical phoenix. It has been a implausible and inspirational success legend that motivates us to provide our all in the name of hospitality. After reopening the Phoenician Tower in October 2022, we witnessed this sort of particular festive season that we determined to finalize the renovation of the Roman Tower in June, right in time for the busy summer season. Moreover, the Phoenicia Pronounce is in fat operation, welcoming lengthy stayers.
What can guests look forward to?
Company can look forward to experiencing luxurious lodging that caters to their every need. All of our guests receive a of path personalized provider that is stuffed with unforgettable moments, breathtaking views, famend dining and splendid wellness and sport at our spa and fitness heart. Company also know that the lodge is unrivalled when it comes to special occasions, equivalent to weddings. Most of all, these that pause with us can demand to ride upright hospitality in the warmest sense.
How are you meeting the wants of the unusual-day traveler?
As a lodge, we strive to meet the unusual traveler’s expectations by repeatedly adapting and bettering our services and products. We produce this by providing more personalized experiences, as smartly as investing in slicing-edge know-how to streamline the booking path of, abet verbal change, and abet the general guest ride. From the moment a guest arrives, we point of curiosity on turning in a seamless provider. This contains ingredients equivalent to unusual safety measures for peace of thoughts and a 24-hour concierge provider. We also continually look solutions from guests to abet our providing and abet our services and products. We’re committed to enticing with our audiences by job of online platforms to effect them up up to now about our choices and occasions.
The InterContinental Phoenicia is very regarded for its top quality provider. How are you coping with the workers scarcity in the nation?
There are evident challenges that exist for all employers in Lebanon ensuing from the emigration of recent skills and experienced workers, but we are utterly happy to file that we now personal got a accurate team led by department heads who had been with us for deal of years and we are also rising our team basically based completely on search files from via onboarding and training unusual hires, while also providing ongoing coaching for our present workers. We glance forward to a future of direct, with more recruitment deliberate.
What can you recount us in regards to the lodge’s newest culinary choices?
We now personal got been elevating the Cascade Lounge real into a dynamic hub, rich in sensory stimulation with signature dishes and cocktails, a resident pianist and a multi-delicacies menu, as smartly as special promotions deliberate. Améthyste Lounge is the jewel of the lodge house spherical our outside pool and with exceptional sea views, where the seasonal menu has been designed with a refreshing steal for the summer. Banquets and meeting breaks are evolving real into a more highly social and visible atmosphere, with exceptional interplay amongst our attendees and cooks. We’re working on upgrading our stay meals stations, with a highlight on à la minute preparation, ingenious menus, trending flavors and miniature-plated meals to facilitate mingling.
Attain you personal gotten any unusual projects in the pipeline?
We now personal got plans for the rebranding of Améthyste Lounge, which is able to possess uplifting its identity with a recent setup and an exhilarating unusual menu. We’re also exasperated to yelp plans for a recent culinary skedaddle on the heart of Phoenicia Beirut, which is able to be our first time participating with an exterior operator. This opinion will be launched by Noura S.A.L. this summer as an all-day dining ride.
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